Review - Sassiecat

In today’s world, the words quality and excellent customer service are usually only found in a dictionary and rarely associated to companies, especially Internet companies, who I’ve always believed just want to rip you off at every available opportunity. However there are some hidden gems out there if you look closely enough and I’ve recently found one that those four mentioned words can easily be associated with.

Prior to Christmas, I was looking for a thumb ring as a small, additional present for my wife. I knew the design I was looking for but, after trawling through site after site, I couldn’t find the ideal ring. So, dreading some of the results I would be offered, I typed thumb ring into Google, found Sassiecat and found exactly what I was looking for.

Then I deliberated and the cynical side of me set in. I’ve always been very wary of Internet companies and am convinced they are all shoddy websites built just to get your money. Or card details then your money so I deliberated further. The ring was a very reasonable price and exactly what I wanted, but I still couldn’t bring myself to place the order. Eventually I took the plunge and went for it.

Then I started having doubts again. What if I needed to return it? The returns policy specified thirty days, but if I needed to return the ring, it would more than likely be after that period has expired. And I’d specified a different delivery address to the billing one. They were bound to mess that one up. Typical Internet Company.

But how wrong could one Jedi Master be?

A few days after I had placed the order, the thumb ring arrived with its own little pouch at the delivery address specified. The ring was in excellent condition and the owner of the company had wrapped it well to ensure it stayed that way. So I was quite happy at this point, however the big test came on Christmas morning and, when my wife tried it on (the ring), it was far too big. That’s what happens when you ask your daughter to measure a thumb for a ring size and she measures the entire length of a thumb. Lesson learned there.

So I checked on the website for an email address so I could write and request a smaller replacement. This is where the cynical side of me kicked in again. “Closed for the holidays,” the site said. Fantastic. They won’t read my email now until after the thirty-day period after which they’ll tell me where to go. I should have known better. Typical Internet Company.

I emailed them anyway and to my very great surprise, I received an email back the following day, saying they would happily exchange it. I sent it back as soon as possible and, within two days, two days people, the replacement arrived. My wife tried it that very night but, despite having her thumb measured properly in a shop, it was still too big.

I wrote back to Sassiecat and explained again and asked if it was possible to get the next size down. AGAIN they were more than happy to help and a replacement was dispatched as soon as they received the old one back. This time, it was perfect.

Sassiecat goes against the grain of Internet companies and gave an excellent service, efficient and the goods are of a high quality. A lot of care, time and effort has gone into the creation of this business and it shows. It is quite obvious that Sassiecat has not just been thrown together solely to make money. They provide a service and provide it very well.

So, onto marks out of ten

Ease of website – 10
Communication – 10
Reliability – 10
Efficiency - 10
Quality of Goods - 10
Quality of Service - 10
Jedi Master Bob’s
Satisfaction Rating - 10

I would highly recommend Sassiecat to anyone looking for jewellery, whether it be stylish, costume or just for everyday. If I’m impressed by an Internet company (and it does take a lot to impress me) then you should be too. And let’s put it this way, you’ve got to have something about you to get on Fed Up Jedi’s ‘Sites I Like’ section.

So what are you waiting for? Get your arses onto sassiecat.co.uk and stop wasting your money on the so called ‘big name’ sites, because they’re crap. Sassiecat is much better. You won’t regret it.

May the force be with you

Jedi Master Bob